At Wearforyou, owned and managed by Velorane Innovations Private Limited, we are dedicated to providing a transparent, fair, and dependable shopping experience. In this Grievance Policy, “we,” “our,” and “us” refer to Velorane Innovations Private Limited, while “you,” “your,” and “user” refer to customers using our platform. Our objective is to address complaints professionally, promptly, and in accordance with applicable laws.  

What Constitutes a Grievance  

A grievance refers to any complaint, concern, or dissatisfaction related to products or services obtained through our platform. Examples include:  

• Defective products or quality-related issues  
• Incorrect, delayed, or failed deliveries  
• Payment failures or transaction problems  
• Difficulties with returns, exchanges, or refunds  
• Concerns regarding customer support interactions  
• Requests for clarification on company policies  

Submitting a Grievance  

To raise a grievance, follow these steps:  

• Access Support: Visit the “Help Centre” or “Contact Us” section on our website or app  
• Select Category: Choose the category that best describes your issue  
• Provide Details: Include your Order ID, a clear explanation of the issue, and attach any supporting documents or images  
• Submit: Our support team will review your submission and respond accordingly  

Escalation to the Grievance Officer  

If your grievance remains unresolved or you are unsatisfied with the response:  

• Escalate the issue to our Grievance Officer  
• The escalation process follows the Information Technology Act, 2000, and other applicable regulations  
• The Grievance Officer ensures thorough, fair handling of escalated complaints  
• Contact: Reach the Grievance Officer at info@wearforyou.in.  

Grievance Resolution Process  

• Acknowledgement: You will receive confirmation of your grievance within 48 hours via email  
• Tracking ID: A unique reference number will be provided to monitor the grievance status  
• Resolution Timeline: Grievances are generally addressed within 7 working days, or as required by law  
• Regular Updates: You will be kept informed about the progress via your registered contact details  

Closure of Grievance  

A grievance is considered resolved when:  

• A satisfactory solution is provided by the support team or Grievance Officer  
• No response is received from you within a reasonable timeframe after the resolution has been communicated  
• A final decision is issued in accordance with company policies and legal obligations  

Contact Information  

For questions, assistance, or to submit a grievance, please contact us at:    
info@wearforyou.in.  

We are committed to resolving your concerns in a timely, fair, and transparent manner.